FAQ's

Frequently asked questions

When will my order ship?


Your order will ship within one business day of when the order is placed.




Can my company set up credit terms with Bigelow?


Yes, please email us and we will forward you a credit application to set you up in our system to buy on credit. Our terms are Net 30 days.




I currently rent shop rags through our uniform company. What are the advantages of switching to your rags?


The shop rags that you get from the uniform company are more costly than purchasing rags to use and throw away when done. There are many hidden costs, such as environmental fees, lost rag fees and weekly minimum billing fees. The other benefits of our rags is that you get to choose the best type that suits your needs. We have a wide variety of options and there is certainly one that will work. Also, when you get the rental rags, they are washed, but they have previously been used by mechanics and machine shops, so they can have metal chips stuck inside, which can cause scratches or cut your hands when cleaning your hands with them. Our rags have never been used before as rags and look and smell clean. Lastly, it is more environmentally friendly to use our rags. Many of our rags come from recycled clothing, which otherwise would have been thrown out. The rental shop rags are washed and add lots of unnecessary oil and harmful materials into the waste water systems.




What do you sell besides rags?


Although rags, wiping cloths and cleanroom wipers are the main part of our business, we do carry an entire line of absorbent products as well as gloves, industrial hand soap and some other industrial supplies. If you do not see it on the website, please email us and we will let you know if we have it.




What is your return policy?


We want you to be completely satisfied. If for some reason you are not happy with your purchase please email us and we will make arrangements for your return. Certain cleanroom wipers are not eligible for return.




Can I pick up my order?


Yes, we are located in Worcester, MA. If you would like to pick up your order please let us know and we will make arrangements.




What methods of payment do you accept?


We accept all major credit cards. If you would like to pay by check you can send us a check prior to your order shipping or you can set up an account with us by emailing us for a credit application.